A supermarket chain has expressed regret after a shopper reported being escorted out of one of its outlets due to the style of clothing she was wearing.
Alixe Galatis told reporters she was halted by a security officer at the retailer’s location in Essex on June 26 while she was out purchasing items alongside her three youngsters.
The 31-year-old had on a black v-neck top featuring an open back with ties, on a day when temperatures reached 37C.
She told reporters the security operative informed her she could not come into the store as the garment could be untied, leaving her exposed.
Ms Galatis stated that this had occurred just after collecting her children from school when temperatures were at their peak around 36 to 37 degrees. She explained she had been wearing the same outfit throughout the day and had visited other retailers without any problems, but this was the first time anyone had raised an issue, particularly since she was accompanied by her children.
She described how the security officer positioned himself behind her as her youngsters used a shopping scanner device.
When she turned around, the guard allegedly told her she could not enter the premises. When she asked for an explanation, she was informed the top’s rear ties were not permitted. She said she felt completely bewildered while her children stood there somewhat shocked. She added that the guard would not make eye contact with her, and when she did not immediately leave, he continued by suggesting someone could undo the garment’s fastenings, effectively exposing her. She said she looked at him in total confusion because this possibility had never even crossed her mind.
She inquired whether she could purchase a replacement top from inside, but claims the guard responded that she was not permitted to enter under any circumstances.
Ms Galatis retrieved a sports sweatshirt from her vehicle, placed it over her shoulders and back, and was subsequently permitted to enter the store.
She described the extreme heat and her inability to physically put on the additional layer, so she draped it over her shoulders to cover her shoulders and back. After completing their shopping with the jumper still around her, she noticed on departing that the guard was observing her exit while looking at her with clear contempt and shaking his head.
The company has apologised for what happened and confirmed such treatment was unacceptable.
A company representative stated they were extremely sorry to learn about this experience and that they want all customers to feel welcome in their stores, acknowledging this incident should never have occurred.
Ms Galatis explained the situation had impacted not only her but also her children, particularly her nine-year-old daughter who has become far more conscious of her mother’s clothing choices in public.
She noted that her daughter now believes that particular style of top is inappropriate for wearing at this retailer based on what the security officer had said. She pointed out that children at this age absorb information very easily and that she frequently pops into the store wearing gym clothing without any issues. She found it remarkable that this specific top prompted such a reaction and that the officer suggested someone could untie it and expose her, adding that surely the focus should be on those who would attempt to undress others rather than scrutinising what the wearer has on.
This experience has caused her to reconsider which shops she visits during periods of warm weather.
She said she would definitely steer clear of this retailer during future heatwaves since she owns several tops and dresses featuring halter-neck designs where the back is exposed. She expressed doubt that her daughter would be comfortable with her wearing similar items there again following this incident.
The retailer has confirmed it will be in contact with Ms Galatis directly to discuss and resolve the matter.